Customized Training

The SRTC Economic Development division staff works with employers to provide on-site training that can be customized to improve the skills your company requires. Our training capabilities include computer and software training, leadership, soft skills, team building, and more. The process begins with skills assessments that will identify the areas for improvement. If your business has applicants or employees that need to be evaluated, the Economic Development division can meet that need with the Work Ready assessment and job skills assessments.

SRTC delivers training whenever and wherever you want it! Classes are available on a very flexible schedule including days, evenings, and weekends. The Economic Development department maintains relationships with highly competent, specialized, and experienced instructors for almost any training need. We take pride in delivering high-quality training and customer service.

Frequently Requested Customized Training Topics

Health and Safety
Industrial and Mechanical
Supervisory and Leadership Development
Customer Service
Computer and Business Technology
Work Ethics
Professional Certification

Management and Supervisory Workshops

Coaching (2 hours)

Understand the role of a coach
Discuss the key techniques involved in successful coaching
Discuss how to apply this knowledge to improve employee performance

Communications (4 hours)

Defining and understanding communications
How to remove or minimize barriers
What is “total communication?”
How to communicate more effectively!
Why tone of voice is so important
Non-Verbal Communications
E-Mail Etiquette

Conflict Management (4 hours)

Conflict Process
Advantages and Disadvantages of Conflict
Sources of Organizational Conflict
Approaches to managing Conflict
Negotiation
Third Party Conflict Resolution

Interpersonal Employee Relations (4 hours)

Work Ethics

Legal
- EEOC
- FLSA
- ADA
- NLRA
- OSHA

Leadership Styles (2 hours)

Review different leadership styles.
Identify Leadership Style for Participants
Provide methods for communicating with subordinates
Reinforce the need for consistency

Leadership Styles for Supervisors (2 hours)

Answers why we manage the way we do.
Review different leadership styles.
Identify what style you use and what style(s) could be related to your subordinates.
Provides information that helps you improve your personal style of managing.
Reinforces the need for consistency.

Teamwork (2 hours)

Teams Defined
Role Clarification
Groups vs. Teams
Four stages of Team Development
How to motivate teams?

Time Management (2 hours)

How to stay focused on your top priorities
Maintaining commitments to the big picture and other activities
Keeping multiple goals moving forward
Developing your own plan using tools and methods that work for you
Reducing stress and gain more life balance by eliminating focus robbers

Understanding the Four Generations in the Workplace (4 hours)

Characteristics and Differences
- Personal
- Workplace
- Lifestyle
Events and Experiences
Generation Timeline
Bridging the Generation Gaps

5S Program (4 hours)

Define the 5S Program
Explain the five parts of the Program
Provide description of 5S Program implementation

Diversity (3 hour)

What workplace diversity means.
What’s Changed Since September 11?
How it impacts our organization.
Understanding the four generations in the workplace.
Discrimination and diversity.
Company policy.
Myths and realities about diversity.
Ways to make diversity work.

Customer Service Telephone Techniques for Exceptional Customer Service (2 hours)

Class Activities to determine vocal quality, listening skills and how well you work with a telephone
How to present a positive telephone service image by understanding the powers and pitfalls of the telephone and how perceptions are formed.
How to develop and maintain a positive vocal picture
Listening skills, the key to exceptional customer service
Seven parts to a telephone call. Learn how to become more effective during each part.
Sentences you should never use
Using voice mail
Practical exercises to record, listen to and critique each participant’s “telephone voice”

Dealing with Difficult Customers (2 hours)

What is a difficult customer and why this term is relative
Clues of difficult customers
Why Customers Leave or are Frustrated
How to handle an angry customer
A model that works!
Complaints or Opportunities?
This session includes skits and role play