COVID-19 Frequently Asked Questions:

Which students do these closures affect?

• All SRTC campus locations are closed, so these closures impact traditional face-to-face students, online students, dual enrollment students, and adult education (GED) students.

Who do I contact for program or course-specific questions?

• Please contact your instructor directly via email. If you do not know your instructor’s email address, please consult the Faculty & Staff Directory: https://southernregional.edu/faculty-staff-directory

Who do I contact for Financial Aid questions?

• Please consult this online Guide to Financial Aid Applications: http://southernregional.edu/how-to-apply-for-aid
• For more general information regarding Financial Aid, please visit the Office of Financial Aid online: https://southernregional.edu/financial-aid
• If you have further questions about Financial Aid, please email: finaid@southernregional.edu

Who do I contact with questions about my student account/paying my tuition online?

• Please visit the Business Office online for detailed online payment instructions: https://southernregional.edu/pay-tuition-online
• Email studentaccounts@southernregional.edu with questions or concerns.
  
  

Who do I contact with questions about previously scheduled Continuing Education, Personal Enrichment Courses, Facility Rentals, or Business & Industry Training?

• Please contact the Economic Development representative in your community via email: https://southernregional.edu/economic-development/locations
  
  

Who do I contact for questions about Testing or Admissions?

• New students are welcome to apply online or download, complete, and submit by mail, email, or fax, the paper application. You will receive additional information and acceptance by mail. For questions regarding testing, exams, or admissions, please visit the Office of Student Affairs online: https://southernregional.edu/admissions
• You can also email the admissions staff at admissions@southernregional.edu

Will I be able to meet with my advisor and register for classes?

• You may register from April 6 through May 27. Please email your advisor for more information. If you do not know your advisor’s information, please check your DegreeWorks account or consult the Faculty & Staff Directory: https://southernregional.edu/faculty-staff-directory
• Review the Technology Guide for help with your student email and any online learning questions.

Will I need to log into my online classes?

• You are not required to log into your online classes at this time to complete assignments. However, please check your student email and blackboard regularly for updates on when online courses will resume. If you would like to continue to complete your coursework assigned online, you can; however, submissions are not required during this time.

Will I have access to tutoring services?

• You may access online tutoring services free of charge through Smarthinking. The Smarthinking link is located in your Blackboard course.
• If you have questions about Smarthinking or difficulty accessing Blackboard, please email blackboardhelpdesk@southernreginal.edu
• You may access online library services by visiting https://southernregional.edu/library.

How do check my email remotely?

• Everyone with an SRTC email address can check their email by logging into https://outlook.office.com.
• For more specific instructions on how to check your email, please read this post: https://southernregional.edu/blog/how-to-check-srtc-email-remotely
• If you experience technical issues, please email: dmainprize@southernregional.edu

Will Custodial services be working?

• Custodial and Maintenance teams will continue working limited hours with increased attention to disinfecting all campus locations.

Will the Campus Bookstore and Library be open?

• All campus bookstores are closed until campuses reopen.
• You may access online library services by visiting https://southernregional.edu/library.

Will I have to make up these classes at a later date?

• Academic Affairs is working with our accreditation body and the TCSG to determine what will be needed to confirm academic requirements have been met. Additional guidance will be provided at a later date. Please check your email.

For this most updated information regarding all campus closures, please visit: https://southernregional.edu/coronavirus